Privacy Policy

Effective Date: May 7, 2026

Welcome to Fidelis Logistics Inc. (“Fidelis Logistics,” “Company,” “we,” “our,” or “us”). By accessing or using our website, services, forms, communication systems, or mobile messaging services, you agree to the terms outlined in this Privacy Policy.

This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained through our website and related services. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately

Information We Collect

We may collect personal, business, technical, and operational information including but not limited to:

•  Full name
•  Phone number
•  Email address
•  Company name
•  MC/DOT numbers
•  Mailing or business address
•  IP address
•  Browser and device information
•  GPS or location-related information when voluntarily submitted
•  Load information
•  Freight or shipping details
•  Billing and payment information
•  Information submitted through forms, applications, chat systems, emails, or SMS communications
•  Documents uploaded or transmitted to us
•  Any other information voluntarily provided to us

You acknowledge that any information submitted to us is done voluntarily and at your own discretion.

 

How We Use Information

We may use collected information for any lawful business purpose including but not limited to:

• Providing transportation, dispatching, brokerage, logistics, or support services
•  Responding to inquiries and customer service requests
•  Sending operational updates
•  Sending SMS notifications and communications
•  Verifying identities and preventing fraud
•  Monitoring compliance and security
•  Improving website functionality and performance
•  Maintaining records and documentation
•  Enforcing our legal rights and policies
•  Protecting the safety, property, and interests of our company, employees, contractors, drivers, customers, and affiliates
•  Complying with legal obligations, subpoenas, court orders, or regulatory requests

We reserve the right to use information in any manner reasonably related to our legitimate business operations.

 

SMS Communications & Consent

By voluntarily providing your phone number and opting into SMS communications through our website or forms, you expressly consent to receive text messages from Fidelis Logistics Inc. regarding:

•  Dispatch updates
•  Shipment notifications
•  Customer service
•  Operational communication
•  Appointment scheduling
•  Business updates
•  Account-related notifications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchase or service.

Carrier participation is not guaranteed, and mobile carriers are not liable for delayed or undelivered messages.

 

No Guarantee of Security

While we implement reasonable safeguards to help protect information, no system, website, server, transmission, or electronic storage method is completely secure.

By using our website and services, you acknowledge and accept that:

•  Internet transmissions may not be secure
•  Unauthorized access, hacking, data breaches, or technical failures may occur
•  We cannot guarantee absolute security of any information
•  You provide information at your own risk

To the fullest extent permitted by law, Fidelis Logistics Inc. disclaims liability for any unauthorized access, loss of data, theft, cyberattack, system interruption, or disclosure beyond our reasonable control.

 

Information Sharing

We do not sell personal information to third parties for unrelated marketing purposes.

However, we may share information with:

•  Customers
•  Shippers
•  Brokers
•  Carriers
•  Insurance providers
•  Payment processors
•  Technology vendors
•  Government agencies
•  Legal authorities
•  Professional advisors
•  Service providers
•  Affiliates and contractors

when reasonably necessary for business, operational, compliance, legal, safety, fraud prevention, collection, or contractual purposes.

We reserve the right to disclose information whenever we believe disclosure is necessary to protect our rights, property, operations, customers, employees, contractors, or legal interests.

 

Cookies & Tracking Technologies

Our website may use cookies, analytics tools, tracking technologies, and server logs to:

•  Improve user experience
•  Analyze traffic and performance
•  Detect fraud or abuse
•  Maintain website functionality
•  Monitor usage behavior

You may disable cookies through your browser settings, although certain features may not function properly.

 

Third-Party Websites & Services

Our website may contain links to third-party websites, platforms, or external services.

We do not control and are not responsible for:

•  Third-party privacy practices
•  Website content
•  Policies
•  Security
•  Availability
•  Accuracy

Accessing third-party services is done entirely at your own risk.

 

Limitation of Liability

To the fullest extent permitted by law, Fidelis Logistics Inc., its owners, officers, employees, affiliates, agents, contractors, and partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

•  Use of this website
•  Inability to access the website
•  Communication failures
•  SMS delivery issues
•  Unauthorized access
•  Technical interruptions
•  Data loss
•  Viruses or malicious software
•  Reliance on website content
•  Third-party actions
•  Errors, inaccuracies, or omissions

Your sole remedy for dissatisfaction with the website or services is to discontinue use.

 

Indemnification

By using this website or our services, you agree to defend, indemnify, and hold harmless Fidelis Logistics Inc. and its affiliates from any claims, liabilities, damages, losses, costs, expenses, or legal fees arising from:

•  Your use of the website
•  Violation of this Privacy Policy
•  Violation of any law or regulation
•  Submission of false or misleading information
•  Misuse of communication systems or services

 

Children’s Privacy

Our website and services are not directed toward individuals under 18 years of age.

We do not knowingly collect information from minors.

 

Data Retention

We reserve the right to retain information for as long as necessary for operational, legal, compliance, accounting, insurance, safety, dispute-resolution, or legitimate business purposes.

 

Changes to This Privacy Policy

We reserve the right to modify, update, revise, or replace this Privacy Policy at any time without prior notice.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

 

Governing Law

This Privacy Policy shall be governed by and interpreted under the laws of the State of Texas and applicable United States laws, without regard to conflict of law principles.

Any disputes arising from this Privacy Policy or use of our website shall be handled exclusively in the appropriate courts located in Texas.

 

Contact Information

Fidelis Logistics Inc.
Website: https://fidelistexas.com
Email: ceo@fidelistexas.com

If you have any questions regarding this Privacy Policy, please contact us through our website or email.